Returns & Refunds

 

Shipping Policy


We can ship to virtually any address in Australia. 

When you place an order, we usually ship within 24 hours from Monday to Friday (except holidays).

Please also note we offer flat rates for standard and express services.

 

Returns Policy

You may return any unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you wish to return an item, please follow the instructions below.

1. Log into our store, then go to My Account.

2. Click Completed Orders to see a list of all your orders.

3. Find the order you wish to return, then click Return Item(s) next to View Order Details.

4. Fill out the following items on the return request:

Quantity to return
Return reason
Return action optional
Comments optional

5. Click Submit Return Request.

6. After you receive a return confirmation by Email take the following steps:

Pack the item(s) securely in the original product packaging.

All items must be returned in good condition to ensure that you receive credit.

Enclose a copy of the return authorisation or a note including your order number, reason for return, billing name, and address with the item(s).

Send the return package to the following address:

Carolina Ghelfi Australia
4 Carinya Road
Greensborough
VIC 3088

Package should be shipped prepaid through a traceable method like Australia Parcel Post.
If you received a faulty or wrong product we will provide a label free of charge.

 

Refunds Policy

You may return any unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).